Last updated: May 2026
Tas Removals and Storage respects your privacy and is committed to protecting the personal information you provide when using our website, requesting a quote, booking a removal or storage service, contacting our team, or interacting with us online. This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our moving, removals, furniture transport, packing and storage services across Tasmania and interstate routes.
By using our website or providing your details to Tas Removals and Storage, you agree to the collection and handling of your personal information as described in this Privacy Policy.
Tas Removals and Storage may collect personal information when you submit a website enquiry, complete a quote request form, call us, email us, send us a message through social media, respond to an advertisement, or provide information during the booking process.
The information we collect may include your name, phone number, email address, pickup address, delivery address, preferred moving dates, storage requirements, property type, access details, inventory details, and any other information you choose to provide about your move. This may include details about furniture, white goods, boxes, fragile items, vehicles, pets, stairs, lifts, driveways, parking, settlement dates, access restrictions, or other information needed to provide an accurate removalist or storage quote.
If you book a service with us, we may also collect billing details, job notes, payment status, service history, customer communications, and information required to organise transport, delivery, packing, storage, follow-up support, or related moving services.
We do not intentionally collect sensitive personal information unless it is directly relevant to the service you request or you choose to provide it. For example, if you tell us about mobility concerns, access needs, family circumstances, settlement timing, or special instructions for a move, we may record that information only where it helps us provide a safer, more suitable and more organised service.
We collect personal information directly from you when you fill out a form on our website, request a moving quote, contact us by phone or email, respond to an advertisement, submit a lead form, message us through an online platform, or provide information during the booking and service process.
We may also collect limited technical information when you visit our website, including your IP address, browser type, device type, pages visited, time spent on the website, referral source, and general website usage data. This information may be collected through cookies, analytics tools, tracking pixels or similar technologies to help us understand how visitors use our website and improve the online experience.
Where we receive enquiries through third-party platforms, such as online advertising forms, social media platforms, directory listings or referral websites, we may collect the information you submitted through those platforms so we can respond to your request.
Tas Removals and Storage collects personal information so we can respond to enquiries, prepare accurate quotes, organise moving and storage services, confirm job details, manage bookings, provide customer support, process payments, and communicate with you before, during and after your move.
We may use your information to assess the size and complexity of your move, estimate labour and vehicle requirements, plan pickup and delivery access, arrange packing materials, confirm storage needs, provide updates, resolve service issues, and maintain accurate business records.
We may also use your information to improve our services, website, advertising, customer communication, and internal processes. This may include reviewing enquiry trends, improving quote forms, measuring advertising performance, and understanding which moving, removals, transport or storage services customers are most interested in.
Where permitted by law, we may contact you about related services, reminders, updates, promotions, or helpful moving information. You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.
Tas Removals and Storage does not sell your personal information.
We may disclose personal information only where reasonably necessary to provide our services, manage our business, comply with legal obligations, or protect our rights. This may include sharing relevant job details with staff, contractors, removalist crews, drivers, storage providers, payment processors, IT service providers, website hosting providers, email systems, customer management tools, accounting providers, insurers, or professional advisers.
For example, a removalist crew may need your name, phone number, pickup address, delivery address, access notes and inventory details to complete your move safely and efficiently. A storage provider may need your contact details and storage requirements if storage is part of the service you have requested.
We may also disclose information if required by law, regulation, court order, insurance process, debt recovery process, or where necessary to investigate suspected fraud, safety concerns, unlawful activity, or misuse of our services.
Our website may use cookies and similar technologies to improve functionality, measure website traffic, understand customer behaviour, and support advertising performance. Cookies are small files stored on your device that help websites remember preferences and collect usage information.
We may use tools such as Google Analytics, Google Ads, Meta advertising tools, call tracking, or similar platforms to understand how visitors find and interact with our website. These tools may collect technical and usage data, such as pages visited, device type, general location, and whether a visitor submitted a form or clicked a call button.
You can control or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
Tas Removals and Storage takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be stored in secure email systems, booking systems, customer management platforms, accounting software, website databases, cloud storage, physical files, or internal business records.
We use reasonable administrative, technical and physical safeguards to help protect information, including restricted access, password protection, secure systems, staff procedures, and responsible handling of customer records.
No method of online transmission or electronic storage is completely secure. While we take privacy and data security seriously, we cannot guarantee absolute security of information transmitted over the internet.
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to provide services, maintain business records, respond to enquiries, comply with tax, accounting or legal obligations, resolve disputes, support insurance matters, and improve our business operations.
When personal information is no longer required, we will take reasonable steps to securely delete, de-identify or destroy it where appropriate.
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, outdated or misleading.
To request access or correction, please contact us using the details in the Contact Us section below. We may need to verify your identity before releasing or updating information. In some cases, we may not be able to provide access to certain information, such as where doing so would breach another person’s privacy, reveal confidential business information, or conflict with legal obligations.
If a data breach occurs involving personal information held by Tas Removals and Storage, we will take reasonable steps to contain, assess and respond to the incident. Where required under applicable Australian privacy laws, we will notify affected individuals and the Office of the Australian Information Commissioner if a breach is likely to result in serious harm.
You can learn more about privacy rights and data breach requirements through the Office of the Australian Information Commissioner.
Our website may contain links to third-party websites, platforms, directories or social media pages. Tas Removals and Storage is not responsible for the privacy practices, security or content of those external websites. We recommend reviewing the privacy policies of any third-party websites you visit.
Our services are intended for adults arranging moving, removals, transport, storage or related services. We do not knowingly collect personal information from children without the involvement of a parent or guardian.
Tas Removals and Storage may update this Privacy Policy from time to time to reflect changes in our services, website, business operations, legal requirements or privacy practices. The updated version will be published on our website with a revised “Last updated” date.
If you have any questions about this Privacy Policy, how your information is handled, or if you would like to request access to or correction of your personal information, please contact Tas Removals and Storage.
Email: info@tasfurnituretransport.com.au
Phone: 1800 827 668
Website: https://www.tasremovalsandstorage.com.au/
If you are not satisfied with how we handle your privacy concern, you may contact the Office of the Australian Information Commissioner for further information about privacy rights in Australia.