Last updated: May 2026
Tas Removals and Storage respects your privacy and is committed to protecting the personal information you provide when using our website, requesting a quote, booking a removal or storage service, contacting our team, responding to an advertisement, submitting a form through Facebook, Instagram or another Meta platform, or interacting with us online.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our moving, removals, furniture transport, packing and storage services across Tasmania, mainland Australia and interstate routes.
By using our website, submitting an enquiry, completing a quote form, responding to one of our advertisements, messaging us through social media, or providing your details to Tas Removals and Storage, you agree to the collection and handling of your personal information as described in this Privacy Policy.
Tas Removals and Storage may collect personal information when you submit a website enquiry, complete a quote request form, call us, email us, send us a message through social media, respond to an advertisement, submit a Facebook or Instagram lead form, or provide information during the booking and service process.
The information we collect may include your name, phone number, email address, pickup town or city, delivery town or city, pickup address, delivery address, preferred moving dates, storage requirements, property type, access details, inventory details, and any other information you choose to provide about your move.
This may include details about furniture, white goods, boxes, fragile items, vehicles, pets, stairs, lifts, driveways, parking, settlement dates, access restrictions, storage needs, packing requirements, delivery instructions, or other information needed to provide an accurate removalist, storage or furniture transport quote.
We aim to collect only the information reasonably required to respond to your enquiry, prepare a quote, organise a booking, provide moving services, arrange storage, manage customer communication, and maintain accurate business records.
We do not intentionally collect sensitive personal information unless it is directly relevant to the service you request or you choose to provide it. For example, if you tell us about mobility concerns, access needs, family circumstances, settlement timing, safety considerations, or special instructions for a move, we may record that information only where it helps us provide a safer, more suitable and more organised service.
Please do not provide sensitive personal information unless it is necessary for us to understand your moving, access, storage or service requirements.
Tas Removals and Storage may receive personal information from Meta platforms, including Facebook, Instagram, Messenger, Meta lead forms, paid advertisements, business page messages, comments, enquiry buttons, call buttons, website click-throughs, and other advertising or social media interactions.
If you complete a lead form on Facebook or Instagram, the information we receive may include the details you submit through that form, such as your name, phone number, email address, moving-from location, moving-to location, preferred moving date, service type, message, and answers to any questions included in the form.
Where relevant, Meta may also provide basic enquiry and advertising information, such as the advertisement, campaign, form, placement or platform that generated the enquiry. This helps us understand where your enquiry came from, respond appropriately, measure advertising performance, and improve future advertising.
If you contact us through Facebook Messenger, Instagram Direct, comments, page messages, or other Meta communication tools, we may collect your profile name, username, message content, contact details you choose to provide, enquiry details, and any other information included in your communication.
Information collected by Meta itself is handled by Meta under Meta’s own privacy policies, settings and platform terms. Tas Removals and Storage does not control how Meta independently collects, uses, stores or processes information when you use Facebook, Instagram, Messenger or other Meta services.
You can manage your privacy preferences, ad settings and platform-level controls through your Facebook, Instagram or Meta account settings.
We collect personal information directly from you when you fill out a form on our website, request a moving quote, contact us by phone or email, submit a social media enquiry, respond to a Facebook or Instagram advertisement, complete a Meta lead form, send us a message through an online platform, or provide information during the booking and service process.
We may also collect information from third-party platforms where you have submitted an enquiry or requested contact from us. This may include Meta platforms such as Facebook and Instagram, online directories, referral websites, advertising platforms, search engines, quote request websites, or business listing platforms.
We may collect limited technical information when you visit our website, including your IP address, browser type, device type, pages visited, time spent on the website, referral source, general location data, and website usage information. This may be collected through cookies, analytics tools, tracking pixels, call tracking, conversion tracking or similar technologies.
Where possible, we collect personal information directly from you. However, if you submit your details through a third-party platform, that platform may send your enquiry details to us so we can respond to your request.
Tas Removals and Storage collects personal information so we can respond to enquiries, prepare accurate quotes, organise moving and storage services, confirm job details, manage bookings, provide customer support, process payments, and communicate with you before, during and after your move.
We may use your information to assess the size and complexity of your move, estimate labour and vehicle requirements, plan pickup and delivery access, arrange packing materials, confirm storage needs, coordinate furniture transport, provide updates, resolve service issues, and maintain accurate business records.
For example, if you request a moving quote, we may use your pickup and delivery locations, inventory details, access notes, preferred dates, and contact details to prepare a quote and explain the most suitable service options available.
We will only use personal information for the purpose it was collected, a directly related business purpose, a purpose you would reasonably expect, a purpose you have consented to, or where required or authorised by law.
We may also use your information to improve our services, website, advertising, customer communication, quote forms, booking processes, and internal systems. This may include reviewing enquiry trends, understanding which moving services customers are interested in, measuring advertising performance, improving website content, and identifying ways to make our removals, transport and storage services easier to use.
We may use de-identified or aggregated information for reporting, business planning, advertising analysis, website improvement, service development and general performance measurement.
If you book a service with Tas Removals and Storage, we may collect and store information needed to organise and complete the service. This may include billing details, invoice information, payment status, job notes, customer communications, service history, delivery instructions, packing requirements, storage records, access details, and information required to manage transport, delivery, packing, storage, follow-up support, or related moving services.
Payment information may be processed through banks, payment processors, accounting systems or other secure payment services. We do not intentionally store full credit card details unless required for a lawful and secure business purpose through an approved payment provider.
We may retain invoices, receipts, quote records, booking notes and payment records where required for business, accounting, tax, legal, insurance or dispute-resolution purposes.
In limited circumstances, we may use or disclose relevant information for debt recovery, payment disputes, insurance claims, chargebacks, legal matters, accounting records, or to comply with Australian Taxation Office, regulatory or legal requirements.
Tas Removals and Storage does not sell, rent, trade or exchange your personal information.
We do not provide your personal information to unrelated third parties for their own independent marketing purposes.
We may disclose personal information only where reasonably necessary to provide our services, manage our business, comply with legal obligations, respond to an enquiry, complete a booking, protect our rights, recover unpaid amounts, or deal with safety, insurance, legal or operational matters.
This may include sharing relevant job details with staff, contractors, removalist crews, drivers, storage providers, packing teams, payment processors, IT service providers, website hosting providers, email systems, customer management tools, advertising platforms, accounting providers, insurers, legal advisers, professional advisers, or other service providers who help us operate our business.
For example, a removalist crew may need your name, phone number, pickup address, delivery address, access notes and inventory details to complete your move safely and efficiently. A storage provider may need your contact details and storage requirements if storage is part of the service you have requested.
We may also disclose information if required by law, regulation, court order, insurance process, debt recovery process, government authority, or where necessary to investigate suspected fraud, safety concerns, unlawful activity, security issues, or misuse of our services.
Tas Removals and Storage may use trusted third-party operators, contractors, subcontractors, drivers, moving crews, storage providers, packing providers, freight support services, IT providers, advertising platforms, payment providers, website providers and administrative service providers to help deliver our services and operate our business.
Where third-party operators or contractors are used, they may receive only the information reasonably needed to perform their role. This may include your name, contact number, pickup and delivery details, access notes, inventory details, timing requirements, storage instructions or service notes.
Third-party operators and service providers are expected to handle personal information responsibly and only use it for the purpose of providing the relevant service, support, system, payment, delivery, storage, administration or business function.
We do not authorise third-party operators, contractors or service providers to sell your personal information or use it for unrelated marketing purposes.
Our website may use cookies and similar technologies to improve functionality, measure website traffic, understand customer behaviour, support advertising performance, and improve the online experience. Cookies are small files stored on your device that help websites remember preferences and collect usage information.
We may use tools such as Google Analytics, Google Ads, Meta advertising tools, Meta Pixel, Meta Conversions API, call tracking, website analytics, remarketing tools, or similar platforms to understand how visitors find and interact with our website.
These tools may collect or process technical and usage data, such as pages visited, device type, browser type, general location, referral source, website actions, form submissions, click activity, call button clicks, and whether a visitor submitted an enquiry.
Advertising and analytics platforms may use this information to measure conversions, improve advertisement delivery, report on campaign performance, reduce irrelevant advertising, and help us understand which services or pages are useful to customers.
We may also use remarketing or custom audience tools, where permitted, to show relevant advertising to people who have visited our website, interacted with our ads, submitted an enquiry, or engaged with our business online. Where contact details are used for advertising matching, they may be processed in a privacy-focused or hashed format depending on the advertising platform’s systems.
You can control or disable cookies through your browser settings. You can also manage advertising preferences through Google, Facebook, Instagram, Meta and other relevant platform settings. Some website features may not work properly if cookies are disabled.
Where permitted by law, Tas Removals and Storage may contact you about your enquiry, quote, booking, service reminders, moving updates, related services, customer support, promotions, or helpful moving information.
If you submit an enquiry through our website, Facebook, Instagram, Meta lead forms, online directories, email, phone or another platform, we may use the contact details you provided to respond to your enquiry and follow up about the service you requested.
You can opt out of marketing communications at any time by contacting us directly or using any unsubscribe option provided. Even if you opt out of marketing, we may still contact you about active enquiries, confirmed bookings, invoices, service updates, safety matters, or legal and administrative issues.
Tas Removals and Storage does not intentionally disclose personal information to overseas recipients for unrelated third-party use.
Some third-party platforms and cloud-based service providers we use may store, process or back up information using systems or servers located in Australia or overseas. This may include email providers, cloud storage providers, website systems, analytics providers, advertising platforms, Meta platforms, Google services, accounting systems, customer management tools or payment processors.
Where overseas processing may occur, it is generally connected to the use of reputable cloud-based business systems or advertising platforms rather than Tas Removals and Storage directly sending your personal information overseas for unrelated use.
We take reasonable steps to use reputable providers and limit the information disclosed or processed to what is reasonably necessary for the relevant service or business purpose.
Tas Removals and Storage takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be stored in secure email systems, booking systems, customer management platforms, accounting software, website databases, cloud storage, physical files, advertising accounts, social media business tools, or internal business records.
We use reasonable administrative, technical and physical safeguards to help protect information, including restricted access, password protection, secure systems, staff procedures, responsible handling of customer records, and limiting access to people who need the information to perform their role.
Staff, contractors and service providers who handle customer information are expected to treat that information confidentially and only use it for authorised business purposes.
No method of online transmission or electronic storage is completely secure. While we take privacy and data security seriously, we cannot guarantee absolute security of information transmitted over the internet, through email, through website forms, or through third-party platforms.
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, provide services, maintain business records, manage bookings, comply with tax, accounting or legal obligations, resolve disputes, support insurance matters, improve our business operations, and maintain accurate records of customer communication.
Information received through Meta lead forms, Facebook, Instagram, advertising platforms or third-party enquiry systems may also remain available within those platforms for a period of time depending on the relevant platform’s settings, retention practices and terms.
When personal information is no longer required, we will take reasonable steps to securely delete, de-identify or destroy it where appropriate, unless we are required or permitted to retain it for legal, accounting, tax, insurance, dispute-resolution, debt recovery or business record purposes.
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, outdated or misleading.
To request access or correction, please contact us using the details in the Contact Us section below. We may need to verify your identity before releasing or updating information.
In some cases, we may not be able to provide access to certain information, such as where doing so would breach another person’s privacy, reveal confidential business information, interfere with legal obligations, affect a dispute or investigation, or where we are otherwise permitted by law to refuse access.
If you want to access, correct or delete information held directly by Meta, Facebook, Instagram, Google or another third-party platform, you may need to contact that platform or use the privacy tools available through your account settings.
If you have a concern or complaint about how Tas Removals and Storage has handled your personal information, please contact us using the details in the Contact Us section below.
We will take privacy complaints seriously and will take reasonable steps to review the issue, investigate where appropriate, and respond within a reasonable timeframe.
When making a complaint, please provide enough detail for us to understand the issue, including your name, contact details, the nature of the concern, and any relevant dates, enquiry details or booking information.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for further information about privacy complaints in Australia.
If a data breach occurs involving personal information held by Tas Removals and Storage, we will take reasonable steps to contain, assess and respond to the incident.
Where required under applicable Australian privacy laws, we will notify affected individuals and the Office of the Australian Information Commissioner if a breach is likely to result in serious harm.
You can learn more about privacy rights and data breach requirements through the Office of the Australian Information Commissioner.
Our website may contain links to third-party websites, platforms, directories, payment providers, social media pages, review platforms or advertising services. This may include Facebook, Instagram, Google, online directories, map listings, payment gateways and other external websites or services.
Tas Removals and Storage is not responsible for the privacy practices, security, content, settings or data handling practices of those external websites or platforms. We recommend reviewing the privacy policies and settings of any third-party websites or platforms you use.
If you interact with us through Facebook, Instagram, Messenger, Google, online directories or another third-party platform, your use of that platform may be governed by that platform’s own privacy policy, terms of use, advertising policies and account settings.
Our services are intended for adults arranging moving, removals, transport, storage or related services. We do not knowingly collect personal information from children without the involvement of a parent or guardian.
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete or de-identify that information where appropriate.
Tas Removals and Storage may review and update this Privacy Policy from time to time to reflect changes in our services, website, advertising practices, social media activity, business operations, legal requirements or privacy practices.
The updated version will be published on our website with a revised “Last updated” date. We encourage you to review this Privacy Policy occasionally so you understand how we handle personal information.
If you have any questions about this Privacy Policy, how your information is handled, if you would like to request access to or correction of your personal information, or if you wish to make a privacy complaint, please contact Tas Removals and Storage.
Email: info@tasfurnituretransport.com.au
Phone: 03 6343 4698
Website: https://www.tasremovalsandstorage.com.au/